Independent United Kingdom mobile assessments · nothing for sale · 020 3896 5248
Call 020 3896 5248WhatsAppThings going wrong, argued for and against.
Wi-Fi Calling, 4G Calling, ten seconds of airplane mode, updates, one metre toward a window, then the status page.
They are free, take two minutes, and close the majority of reported complaints — usually within the first two.
They will not fix congestion, a mast fault, or a handset too old to support 4G Calling.
Work down the list before spending any money. Leave the first two switched on permanently.
We are independent: nothing for sale, no access to your account, and we will never ask you for a security code. We will read an offer with you, explain a clause, or talk a switch through.
Call 020 3896 5248WhatsApp usThree and EE during 2024, O2 during 2025.
Retiring 3G frees spectrum for 4G and 5G, which improves service for the overwhelming majority of users.
Older handsets that cannot support 4G Calling have effectively been retired with it, which is a genuine cost to some households.
Enable 4G Calling first — it is usually the entire remedy. Where a device cannot, the device itself has reached the end.
Recording dates, times, postcode and what failed.
A fortnight of records converts a refused claim into a settled one more reliably than any amount of persistence, because it is what an ombudsman actually reviews.
It requires effort at precisely the moment you are already frustrated.
Start the record on the first bad day, even if you expect the problem to resolve itself.
Goodwill credits for sustained or repeated loss of service.
They are routinely agreed where a clear dated log exists, and asking costs nothing.
They are almost never volunteered, and most people never ask.
Report in writing once service returns, attach the log, and ask specifically what goodwill applies to the recorded period.