Independent United Kingdom mobile assessments · nothing for sale · 020 3896 5248
Call 020 3896 5248WhatsAppThe protections you already have, argued for and against.
Free, unconditional PAC and STAC codes, valid thirty days, with itemised exit sums.
Strong, simple and enforced — an operator may not refuse a code, delay it, or require a retention conversation first.
None of it is volunteered, and scripts routinely imply obstacles that do not exist.
Text the code yourself and read the itemised reply before deciding anything.
We are independent: nothing for sale, no access to your account, and we will never ask you for a security code. We will read an offer with you, explain a clause, or talk a switch through.
Call 020 3896 5248WhatsApp usCash-terms price-rise disclosure and published fair-use ceilings.
Since January 2025 rises must be stated in pounds and pence before signature, which makes them foreseeable rather than arbitrary.
Disclosure is not the same as prominence — the line is easy to pass over at the point of sale.
Read and photograph it at purchase, and note your fair-use ceiling as a number before travelling.
The written complaint, the eight-week rule and the ombudsman.
An independent, free scheme sits above every provider, and its rulings are binding on them.
Most complainants abandon around week six — two stages short of the entitlement — and telephone complaints leave no file to review.
Put everything in writing from the first bad day, and escalate the moment you are entitled to.
Distance-selling cooling-off periods on online orders.
Commonly fourteen days, sometimes extended, covering both the handset and the network it runs on.
Almost nobody uses it as a trial, and returns conditions require packaging and accessories to be kept complete.
Test signal at home and at work room by room during the window, and keep the box intact until you are certain.